Refund policy

Returns & Refunds

Kdkeze
Tobias Arndt
Holzmarkt 9, 04109 Leipzig, Germany
Email: info@kdkeze.store
Phone: +49 341 2608140

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@kdkeze.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. Flooring must be returned complete and in its original, unopened packaging; opened, cut or laid boards cannot be returned, as they cannot be resold. Unopened flooring packs, unused underlay, trims and accessories may be returned within the statutory 14-day withdrawal period. Order a sample or a small extra margin before opening a large order. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). The surface finish wears with use, and an oiled floor needs periodic re-oiling — this is normal upkeep, not a defect. Colour and grain variation and tone change with light are natural to real wood and not defects. Damage from fitting over a subfloor that is not flat, dry and clean, from not acclimatising the boards, from leaving no expansion gap, from water left standing, or from exceeding the underfloor-heating temperature limit is not a warranty defect.