Shipping policy

Shipping

Kdkeze
Tobias Arndt
Holzmarkt 9, 04109 Leipzig, Germany
Email: info@kdkeze.store
Phone: +49 341 2608140

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Flooring and underlay

Flooring packs, underlay rolls and the complete floor package are heavy and ship well protected, the larger orders on a pallet. Delivery is kerbside: the carrier brings it to the nearest accessible door, not laid. Let the boards acclimatise in the room, unopened, before fitting, and lay over a flat, dry, clean subfloor with the right underlay and an expansion gap. Trims, fitting kits and care products ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.