Terms of service

Terms of Sale

Kdkeze
Tobias Arndt
Holzmarkt 9, 04109 Leipzig, Germany
Email: info@kdkeze.store
Phone: +49 341 2608140

Scope

These terms apply to all orders placed through this store.

Contract

The presentation of goods is not a binding offer. By placing an order you make a binding offer; the contract is concluded when we confirm the order or dispatch the goods.

Prices and payment

All prices are final prices in euro; shipping is added at checkout. Payment is due on ordering. Goods are dispatched from Germany.

What we sell

We sell premium engineered wood flooring — classic, wide-plank, herringbone and chevron oak over a stable multi-ply core — with the acoustic and underfloor-heating underlay, matched scotia, skirting and thresholds, the fitting kit and the care products to lay and finish a whole floor. Acclimatisation, subfloor and expansion-gap needs are stated on each listing.

Acclimatisation, subfloor & natural wood

Engineered wood flooring is a real wood veneer over a stable multi-ply core. Boards must acclimatise in the room, unopened, for the stated time before fitting; the subfloor must be flat, dry and clean, laid with the right underlay and an expansion gap around the perimeter. Wood is a natural material — colour, grain and knots vary board to board and the tone shifts with light over time; this is part of the product, not a defect. Where a floor is stated as suitable for underfloor heating, keep to the surface-temperature limit. Not for permanently wet rooms unless the listing says so. Fit by a competent installer or strictly per the instructions.

Retention of title

The goods remain our property until paid for in full.

Right of withdrawal and warranty

Consumers have a 14-day right of withdrawal and the statutory warranty; see the Refund Policy.

Applicable law

German law applies. For consumers this does not affect the mandatory protection of the law of their country of residence.